Voice empathy
AI plays an irate caller
The prompt: "Your order is 5 days late. Tone escalating. 60 seconds to respond." Graded on acknowledgement, ownership, specific next step, and tone.
Test empathy and tone — not just grammar
Support hires handle your angriest customers on the days they are most upset. Empathy, tone, and de-escalation are the whole job. Written grammar tests miss all of it. Voice roleplays catch it.
Tell me about a time you turned a difficult customer into a happy one.
Interesting - what did you learn from that?
AI follow-up generated in 0.8s
Trusted by fast-growing companies
Why this matters
A support hire's worst day is a customer's worst day
When the escalation lands, skill in handling it is what separates a retained customer from a lost one. That skill is behavioral - you cannot detect it from a MCQ or a grammar quiz. Voice roleplays with the AI playing an angry caller, graded on tone, pace, and resolution, are how you actually screen for this.
Written tone
Same scenarios, written responses
Chat roles need written tone. Scripted scenarios with timer. Graded on tone, accuracy, and words-per-minute - all three matter.
De-escalation + process
Real scenarios your team handles
Policy gaps, off-script asks, compliance-sensitive ones. Candidates rank or respond; you see how they navigate the edge.
Multi-lingual support
Hire regional-language teams
Tamil support team hiring? Roleplay in Tamil. Scorecards in English. Your ops manager sees the signal without needing to be fluent.
Customer story · PocketPills
PocketPills hires support, pharmacists, and technicians - all roles where conversational signal matters. "The AI interview felt conversational rather than scripted."
The AI interview felt conversational rather than scripted. If candidates asked the AI to repeat a question, it handled it naturally.
Christina KhokarHR Manager, PocketPills, PocketPills
50%
Reduction in screening time
Conversational
AI interview experience
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