Voice assessment
Live voice for clarity and empathy
Scored on clarity, pronunciation, and empathy. No accent bias - graded on content and communication quality.
Voice, chat, and email hiring at BPO scale
You need to know a candidate can handle a live call, write clearly under pressure, and stay calm with a difficult customer. AI interviews test all three at scale.
PN
Priya Nair
In call · 12:34
Live scorecard
Communication
StrongProblem solving
Above avgSales acumen
Scoring…Trusted by fast-growing companies
Why this matters
BPO hiring has three gates most tools miss
Voice roles need live voice signal. Chat roles need written English on a timer. Every process role needs situational judgment. Legacy tools test one at a time. GoodFit runs all three in one flow.
Chat and typing
Written English on a timer
Scripted chat scenarios under time pressure. Graded on accuracy, tone, and words-per-minute.
Situational judgment
De-escalation and escalation calls
Voice roleplay with an angry customer or a compliance-sensitive situation. Graded on the right behavior, not the right answer.
Volume
Hire 500 agents in a week
Bulk WhatsApp invites, auto-advance, auto-reject on hard filters. Ops managers see only the shortlist.
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